VP of Operations & Change Management / Diversity & Inclusion Consultant

Marketing Operations - Executive Support - Project Management - Marketing Analytics - Marketing & Communications Strategy - Diversity & Inclusion - Speech Writing - Branding & Public Relations - Vendor Relations - Community Relations - Client Relations

 

Risha Grant LLC is a Communications & Consulting firm that specializes in Diversity & Inclusion. As a communications professional, Diversity & Inclusion Consultant, and VP of Operations at Risha Grant LLC. I created D&I-related change initiatives by analyzing client businesses and crafting solutions, oversaw all marketing strategies and internal communications, developed effective training programs, and managed all employees, day-to-day operations, and partner, vendor, and client relations.

Risha Grant is now an international speaker and author. I transitioned away from the company when her speaking career took off and the consulting arm of the company was no longer the focus. I still operate as a consultant when needed.

 

Barriers to Efficiency & Effectiveness

  • The CEO had considered merging with another firm so she released her staff. I was the first employee hired and together we rebuilt the company.

Responsibilities & Results

 

  • Created and implemented project management, client relations, change management, and operational standards, including selecting effective operations and Martech tools, providing training, and facilitating account managers' development and progress, which resulted in a 10%+ increase in efficiency and effectiveness year-over-year.

  • Developed and led large-scale D&I-focused change and communication initiatives as the Client Engagement Lead who captured quantitative & qualitative data, crafted insights and recommendations, and executed data-driven communications campaigns to engage diverse internal audiences, and oversaw projects to exceed expectations while ensuring scope, timeline, deliverables, and budget adherence, which resulted in a maintained a 98% client satisfaction rate.

  • Served as a companywide marketing data analyst who captured data, conducted analysis, crafted insights, and strategy, created dashboards and reports, and delivered impactful presentations on client engagements and internal Marcom initiatives to clients and the CEO.

  • Crafted tech-focused training and development programs that increased client education, engagement, and satisfaction and generated revenue.

  • Developed and managed the corporate and CEO's personal brand, provided executive support, and served as a strategic thought partner for product development, operational optimization, and sales initiatives that consistently increased revenue. I managed the end-to-end creation of various products and services, including our technology recruitment platform, to take them from ideation to profitability.

  • I maintained successful relationships with media outlets, community organizations, and thought leaders throughout the state to increase strategic partner relationships, brand awareness, and media coverage for our company, CEO, and clients.

  • I oversaw the creative direction, creation, editorial calendar, and continued evolution of all internal or external marketing assets, projects, products, or services, including digital assets, events, various social media platforms, digital marketing campaigns, blog content, videos, press releases, collateral pieces, promotional items, and more.